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Sr. Manager, Professional Services - Public Sector & Service Providers - U.S. Remote

Customer Success, Technical Support & Professional Services Remote, United States

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Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.
 
 
As the Sr. Manager, Professional Services (US Public Sector and Service Provider), you will lead a team delivering post-sales technical and advisory services to Gigamon’s public sector and service provider customers. You will oversee all aspects of service delivery, drive the development of new service offerings, and ensure consistent, high-quality outcomes. This role is critical in building trusted customer relationships, expanding our professional services portfolio, and enabling customers to achieve deep observability and security objectives.
 
Location: US Remote, primarily US East Coast working hours.

What you’ll do

  • Oversee end-to-end service delivery, including scoping, proposal generation, execution, and final deliverables for public sector and service provider customers.
  • Manage and mentor a team of direct employees and contractors, ensuring skill development and high performance.
  • Build and enhance business processes and methodologies to improve service quality and efficiency.
  • Develop and expand professional services offerings aligned with Gigamon’s business objectives, with a focus on the US Public Sector.
  • Foster strong relationships with customers, partners, and internal teams to position Gigamon as a trusted advisor.
  • Identify and pursue opportunities for additional services within the public sector portfolio.
  • Collaborate with trusted partners to support and scale service delivery.
  • Ensure financial planning and management of professional services engagements.

What you’ve done

  • Earned a bachelor’s degree in a technical discipline or have equivalent work experience.
  • Accumulated at least ten years of experience in network visibility, information security, cybersecurity, incident response, or enterprise risk management, including six years in staff management.
  • Demonstrated expertise in network visibility, cybersecurity operations, emerging security technologies, and enterprise risk management.
  • Successfully managed large-scale projects in information security, technology risk management, or cyber-risk management; experience in incident response or threat hunting is a plus.
  • Proven ability to engage and influence senior leadership, customers, and partners.
  • Produced clear, concise, and accurate technical deliverables and business communications.
  • Worked effectively with global, virtual teams and diverse stakeholders.
  • Eligible for a U.S. security clearance.

Who you are

  • Customer-focused and passionate about delivering meaningful outcomes.
  • Adaptable, with a can-do attitude and the ability to thrive in a fast-paced, evolving environment.
  • A collaborative leader who builds trust through technical excellence and professionalism.
  • Curious, driven, and committed to continuous learning and improvement.
  • Skilled communicator who excels at building relationships and enabling team success.

The base salary compensation range for this role is $168,000 to $210,000, with the opportunity to earn an annual bonus or commission (subject to the terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

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As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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